Opportunity and threat: experimenting with Mzalendo
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Research on how to obtain more users, what information appeals to those users, and how to prompt them to engage with their institutions and politicians on issues that matter to them.

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PISA4U: empowering teachers through online global peer collaboration
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How an online platform brought policy experts closer to the people their recommendations are meant to impact – teachers.

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Experience in supporting developing data literacy and increasing data usage
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A conversation about partnerships, culture, capacity and peer review.

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Two heads are better than one: working with governments
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Governments have a wealth of knowledge about the needs of their citizens. Civic tech organisations often have innovative technologies that can meet those needs.

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Seeing like a state: lessons from building an open data support team
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Technologiestiftung Berlin started with the hypothesis that the main obstacle for progress in Open Data was a lack of digital expertise in government. This turned out to be wrong.

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How volunteers engage with government
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Volunteers drive a large proportion of civic tech activity around the world. The community organisation efforts of the Code for America network have exponentially increased the influence and impact of civic tech ideals and reshaped public expectations and government culture.

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When civic tech collaborates with government: what works?
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In countries with more autocratic governments, traditional models are not effective at improving institutional performance, and impact on citizens is often very limited. ePaństwo are testing new models and already seeing promising outcomes.

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Fostering democractic societies to fight platform populists: the Brazilian experience
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The keynote of TICTeC 2019 and an inspiring look at what citizen-led activism and direct engagement can achieve – even when things look hopeless.

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Scaling civic tech impact through the Open Government Partnership
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One of the key challenges facing civic tech initiatives is scaling: they often fail to achieve their full impact potential — not due to design issues, but a lack of an effective dissemination and scaling platform.

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What holds government back from helping civic tech projects scale?
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Classifying some of the factors that are holding back efficient public-private partnerships in civic tech, and looking at the feasibility and impact of some mitigation strategies.

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The state of civic tech and gov tech in France
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The influences and tensions that shape the civic tech ecosystem, using local governments as a case study to see how tools are used and perceived by public institutions.

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The civic tech timeline: a recent history
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The Civic Tech Field Guide has collected and mapped hundreds of civic tech initiatives. The result is a comprehensive timeline demonstrating over a decade of growth in our field.

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The impact of civic technology in Latin America
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Panel discussion. With examples from Latin America used as a starting point, insights are applicable for civic tech practitioners around the world.

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Seeing like a state: lessons from building an Open Data support team
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The ODIS project started with the hypothesis that the main obstacle for progress in Open Data was a lack of digital expertise in government. This turned out to be wrong.

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How we failed to build an online deliberation tool: experience from Taiwan
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g0v began as a hacktivist group, and went on to shape Taiwan’s digital policy. One project sought to increase online civic participation. Who could be better positioned to do this work? But things didn’t go as smoothly as anticipated.

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Lost in Europe: deploying the Alaveteli network on a cross-border investigation
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Ten European FOI sites were used in this Netherlands-based investigation into the thousands of children who go missing as they migrate across European borders.

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How to monitor emergency procurement with open data: lessons from 12 countries
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Unprecedented times call for quick decisions, and the pandemic saw governments around the world implementing emergency procurement measures.

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Civic tech vs. illicit pharmacies
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Code for Pakistan partnered with the Health Department to curb malpractices within the pharmaceutical industry, digitising and automating the license issuing, tracking and renewal process.

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Public-private collaborations – how can civic tech work effectively with public and private institutions?
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A global panel mulls over the challenges of working on private-public civic tech projects, as well as their solutions and ideas to tackle these.

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What role for Civic Tech (and data) in mitigating the climate crisis?
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We know that civic technology can do things such as help citizens hold their representatives to account; present data and information about policy and decision making in more accessible ways; and get information to the right people. The next crucial step is to understand how this wealth of skills, experience and tools can be used in the most beneficial way to mitigate the climate crisis.

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Government led civic technology: successes and challenges
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Increasingly governments are innovating in the civic tech sphere. What are the advantages and disadvantages of citizen-to-government applications implemented by governments themselves?

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Impacts of civic tech projects in Pakistan
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Code for Pakistan’s applications have improved government efficiency and the experiences of hundreds of citizens who interact with government every day.

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The impacts of the SmartCity platform
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The Government of Andhra Pradesh aimed to bring 110 cities and towns online, with the goals of improving service delivery to citizens, moving to data-driven governance processes, improving revenues and increasing transparency and accountability.

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Chilean institute harnesses digital platform to engage young people as change agents
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Produced thanks to a TICTeC Labs grant, this case study documents how the Chilean government’s National Youth Institute used a digital platform, CitizenLab, to get young people involved in policy making.

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