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Asking for information in the face of silence
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What’s it like running an Alaveteli site in a country where FOI is not a right? Learn from Spain.

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Qué Sabes: Changing the face of FOI requesting in Uruguay
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An interview with DATA, the organisation running an Alaveteli site in Uruguay.

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The Third Sector and Online Citizen Empowerment: the Case of mySociety
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Surveys across all mySociety’s sites, including WhatDoTheyKnow, allowed these researchers to better understand the habits and motives of their users.

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How to make a Freedom of Information request with WhatDoTheyKnow
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Never made an FOI request before? Start with these simple instructions.

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How to keep up with hot topics in your local area
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Step by step walkthrough on how to follow a specific authority on an Alaveteli site, so that you get an email every time someone makes an FOI request to them.

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Subscribe to FOI requests on any topic
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Instructions for how to receive an email whenever someone uses your chosen keyword/s in a request.

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Assessing the Impact of Alaveteli
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Researchers Savita Bailur and Tom Longley answer this question: “In what circumstances, if any, can the FOI tools mySociety builds be shown to have measurable impacts on the ability of citizens to exert power over underperforming institutions?”

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Ten ways to promote Alaveteli sites
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Advice on how to bring more users to your FOI site.

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Learnings from AlaveteliCon (2): the challenges are the same
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After AlaveteliCon 2015, a round-up of the common challenges of running an FOI site that are the same no matter which country you are working in.

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Using FOI to uncover the truth about the living wage
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One man’s campaign to ascertain whether carers were being paid a living wage by a care home that claimed to be committed to that.

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What happens when you restrict Freedom of Information? Experiences from around the world
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Examples from nine countries of the effects of restricting Access to Information.

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Commission on Freedom of Information oral evidence: making a case for public disclosure
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Discover the arguments made in favour of FOI – they might be applicable elsewhere.

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WhatDoTheyKnow as fact-checker
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In the era of misinformation, FOI can be used to not only discover, but also share, the truth.

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Publishing responses to FOI requests ‘should be the norm’, says government commission on Freedom of Information
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Learn how WhatDoTheyKnow made a difference through its campaigning and advocacy for FOI.

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West Ham stadium ruling: a win for transparency
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A ruling compels a high-profile football stadium to release its contract with West Ham football club.

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Does your council break the law?
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FOI is used to research pay conditions for overnight care workers.

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The small symbol that tells you all is well
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An explanation of the ‘proof of receipt’ icon on Alaveteli.

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How 350 FOI requests will increase the chance of success for start-ups
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Learn how mass FOI requests were used to discover information around empty shops, to help new businesses.

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Workfare: what happens when the government doesn’t want to release information?
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Despite the government’s reluctance, FOI was used to reveal details of a controversial back-to-work scheme.

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Freedom of Information and asbestos in schools
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One woman’s campaign to rid the UK’s schools of asbestos.

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Detention Logs: using FOI to reveal the truth about immigration detention in Australia
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Australian project Detention Logs is showing the power of FOI in bringing social change.

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Alaveteli for campaigners: How to create pre-written requests for your supporters
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A little-known method for helping followers to make requests to authorities.

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Crowdsourcing information on EU commissioners’ travel expenses
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Alaveteli site AskTheEU called upon their followers to help request the travel expenses of EU Commissioners.

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Now you can request information from the Police Federation of England and Wales
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Discover what this body does, and what kind of information you can request from it.

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Right To Know: the long path to Rights of Way data
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This request for open mapping data encountered frustrations and successes along the way.

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The Welsh Government and Aston Martin: the timeline of a delayed response
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Follow along with the 15-month saga to see what happens when you take a refusal to the ICO.

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Introducing QueremosDatos: making access to information easier in Colombia
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Interview with the group who set up the Alaveteli site for Colombia.

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Is your local authority making life difficult for wheelchair users?
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A disability activist finds the data that shows where taxis are allowed to charge more for carrying wheelchairs – or refuse to take them at all.

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NHS Sustainability and Transformation Partnerships on WhatDoTheyKnow
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Find out what these NHS bodies do, and what sorts of information you might ask them for.

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Six stories from WhatDoTheyKnow Pro
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Links to news stories unearthed by journalists using the Pro tool.

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WhatDoTheyKnow used for research on FOI refusals
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Link to an article about best and worst practices in FOI refusals.

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A successful first year – how Transparencia launched with a splash
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Learn from Belgium’s Alaveteli site, which has been and remains very good at attracting publicity.

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Introducing OPRAmachine: tackling political corruption in New Jersey
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This Alaveteli installation covers just one American state. The local journalist who runs the site explains the rationale behind it, and gives advice to others wanting to do similar.

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ATOS, Capita, PIP… and some persistent FOI requests
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A disability campaigner unearthed truths about eligibility criteria for state benefits.

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50 news stories uncovered by WhatDoTheyKnow’s users
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On WhatDoTheyKnow’s 10th anniversary, we looked at some of the news stories large and small that have been found through FOI requests on the site.

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Croatia gets creative with Alaveteli
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Code for Croatia repurposed the Alaveteli codebase to make a complaints platform.

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Memorable FOI requests from WhatDoTheyKnow’s first ten years
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Gain inspiration from some of the most impactful requests that our team can remember.

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Sending multiple FOI requests: the WhatDoTheyKnow Pro batch feature
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How the batch feature works on Pro.

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Truth & justice for haemophiliacs: WhatDoTheyKnow and the contaminated blood scandal
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A first-person account of uncovering evidence that brought to light a national scandal in the UK.

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How local newspapers uncover council spending using FOI
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These examples might give you ideas for the types of information you can request.

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FOI: one part of the fight against the ‘lose-lose’ LOBO loans to local councils
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An investigation into controversial loans sold to councils by banks, known as LOBOs, by the group Debt Resistance UK.

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Use your rights: The People’s Audit sheds light on council finances
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Thanks to the Local Audit and Accountability Act we all have the right to examine our council’s accounts for a set period each year.

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Now you can ask coroners to provide information, through WhatDoTheyKnow
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Learn about the types of information you might request from coroners, and how it can be used.

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Why having the Right To Know matters
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Links to examples from around the world of where FOI has been used to make a difference.

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My FOI request’s been refused — so, what now?
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A walk-through of the options available to you when you receive a refusal to your FOI request.

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Using WhatDoTheyKnow to uncover how schoolchildren’s data was used to support the Hostile Environment
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Charity defenddigitalme discovered that personal information of school children was being used by the government to help locate those suspected of being in the country without leave to remain.

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Sold From Under You by the Bureau of Investigative Journalism
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Discover this widespread investigation into how much property was sold by local councils in an attempt to raise money during austerity.

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After Exploitation: using FOI to understand what happens to victims of modern slavery
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A dogged investigation reveals that survivors of modern slavery are not being given the treatment the government claims they are.

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FOI and the Irish border issue
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Prior to Brexit, one person used FOI to understand more about plans around the Irish border – something that did, indeed, prove to be a big problem after the event.

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How you’ve been using our services to help the climate
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Some examples of how to leverage mySociety sites, including WhatDoTheyKnow, to help fight the climate emergency.

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A change in the law for school starters in Scotland — through FOI
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We spoke to Patricia Anderson from the Give Them Time campaign about how Freedom of Information requests, sent via WhatDoTheyKnow, helped them get the law changed.

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A Million Moments for Democracy: using FOI to campaign against corruption
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From Czech Republic, learn how to leverage FOI sites to mobilise support, and to encourage citizens to engage in the democratic process.

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Sharing is Caring
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An argument for journalists putting data into the public domain after their story has broken.

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AlaveteliCon 2019
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Follow the links to discover notes and slides about each of the sessions in this 2019 gathering of the international FOI community.

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FragDenStaat: a lighthearted approach with a serious mission
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The German FOI site is well-known for publicity stunts and thinking outside the box, all in the pursuit of transparency.

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Taking Parliament to court: how Vouliwatch pursued the right to transparency
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Greek project Vouliwatch found themselves in the extraordinary position of issuing a lawsuit to their own parliament.

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FOI helps reveal the new surveillance tools deployed by police
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Privacy International uncovered a wealth of information about new technologies being put into use by UK police forces, in advance of any regulation.

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When the response doesn’t come: dealing with FOI requests that haven’t received an answer
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The channels available to you if you don’t receive a response within the allocated time.

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Has your FOI request been used in a news story? Now you can let everyone know.
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How to add a link from your FOI request/s on WhatDoTheyKnow to any news stories or research where they’ve been cited.

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FOI reveals that Higher Education Institutes spend more than £330 million on access to research journals
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How a librarian uncovered facts about the costs of research journals across our educational institutions.

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Freedom of Information and mental health in Higher Education staff
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A widespread FOI project to learn more about the state of mental health in higher ed.

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Exporting data from your batch FOI requests
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A step by step explainer on how to get data out of Pro.

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Using FOI to protect social housing and council property
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Freedom of Information was one tool used in a coordinated campaign to prevent a council from selling off a large part of its property portfolio.

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Learn everything you need to know about FOI, online
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Link to a training course from The Ferret.

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Who’s checking your Facebook profile?
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Privacy International used FOI to understand how authorities are accessing social media accounts to screen job applicants, court defendants, protestors and recipients of benefits.

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Introducing WhatDoTheyKnow Projects
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Discover our tools for collaborating across a team on large FOI projects.

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From the horse’s mouth: chatting to MaDada
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Read about the experiences of MaDada, the French Alaveteli site.

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Don’t let the auto-responses worry you
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A look at some of the common auto-responses from authorities, and why they aren’t as worrying as they may seem.

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What they don’t know: “information not held” responses
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Don’t despair if you receive ‘information not held’ in response to your FOI requests: this can be useful information in itself.

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Lost in Europe: a cross-border investigation into missing children
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A written account of the project which tracked missing minors at European borders.

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Freedom of Information as a tool for making cycle routes more accessible
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Using FOI in combination with the Equality Act of 2010 can have impressive results.

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Want to know more about sewage? Use WhatDoTheyKnow.com
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Which authorities might you send FOI requests to, to obtain useful information about water pollution and quality?

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Business Improvement Districts on WhatDoTheyKnow
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Find out what BIDs are, what they do, and what sort of FOI requests might be usefully made to them.

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A transparency success in Belgium
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See how Transparencia.be, the Belgian Alaveteli site, published a map and made councils change their ways.

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How ForSet are spreading the word about Freedom of Information in Georgia
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Learn how the Georgian Alaveteli site AskGov.ge uses their skills in infographics to spread the word about FOI further.

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Challenging public bodies who refuse to accept FOI requests by email
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Some authorities ask you to resubmit your FOI request via their own channels: this practice is illegal.

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FOI and Chinese CCTV cameras
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How charity Big Brother Watch brought about a change in the law, using FOI.

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Opening up government ministers’ meetings with lobbyists
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Discover a tool from Transparency International UK, which helps people ask for more details of meetings between MPs and lobbyists.

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Revealing vital environmental information with WhatDoTheyKnow Pro
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How a journalist uncovered important details of anti-climate lobbying to the UK government with FOI.

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Freedom of Information uncovers inequalities in our schooling system
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How FOI can be used to challenge misinformation in advertisements.

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How many rubber bands the Royal Mail uses, and other amazing facts revealed through FOI
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Nice examples of FOI being deployed in order to answer a variety of questions.

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FOI helps campaigns — sometimes in unexpected ways
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How FOI was used to help save a local athletics track in a London borough.

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CE UK and mySociety are using people power and Freedom of Information to bring transparency to local climate action
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A small charity was able to gather significant data around councils and carbon reduction, by sending mass FOI requests and using volunteers’ help to analyse them.

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What People Want To Know on WhatDoTheyKnow
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Research into the topics of FOI requests sent through WhatDoTheyKnow.

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Do authorities respond faster by email or through an FOI website?
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Research showing that online portals result in faster responses from authorities.

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Research into mySociety’s online Freedom of Information platform, Alaveteli
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In what circumstances, if any, can the Freedom of Information tools mySociety builds be shown to have measurable impacts on the ability of citizens to exert power over under-performing institutions?

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How many people use Freedom of Information?
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Trying to understand the percentage of the population who use FOI.

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What are environmental information requests and how do they differ in Scotland?
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An in depth explanation of EIR.

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FOI and appeals to the regulator
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Data on how many internal reviews result in some form of new information being released.

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Exploring information about Freedom of Information in the UK
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Discover statistics on Freedom of Information in UK central government and in Scotland.

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Mapping the online Access To Information network in Europe
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Research on running an Access to Information requesting website in Europe, looking at the challenges faced by organisations, strengths and success stories.

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WhatDoTheyKnow and the Post Office Horizon scandal
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How one woman used FOI to uncover details of a massive scandal in the UK.

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You can use WhatDoTheyKnow for the good of the climate
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How to use FOI for environmental action.

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Using Access to Information to Support Social Change
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A look at how organisations which support marginalised communities use and request information from public bodies, what the information unlocks and how to better support this use of access to information.

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Creating datasets from FOI data
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A written account of the seminar which you can also see in video form.

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Getting the Most from FOI: summary
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A written account of the seminar which you can also see in video form.

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Telling stories with FOI data: summary
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A written account of the seminar which you can also see in video form.

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Telling stories with FOI data: shorts
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Excerpts from the longer seminar.

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FOI advice: shorts
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Very short excerpts from the longer ‘Getting the most from FOI’ seminar.

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WhatDoTheyKnow Helps Re-Open Cambridge Footpath
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A practical example of how to use FOI to bring change in your local area.

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Transforming an industry through FOI
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FragDenStaat’s FOI campaign rallied members of the public to request food safety reports from their local authorities. It’s resulted in 100 court cases, and new legislation around food safety.

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How a crowdsourced FOI campaign improved EU transparency
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After years of FOI requests and appeals, a campaign to release EU commissioners’ travel expenses, finally found success through a co-ordinated crowdsourcing campaign.

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Staying protected: How to avoid lawsuits in the age of user-generated content
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Open data expert Francis Davey delivers training on the UK’s Defamation Act and how this affects those running websites featuring user-generated content.

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Meet The Users: Gavin Chait, part 2
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Part 2 of the interview in which Gavin explains his project to make things easier for start-ups.

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Meet The Users: Gavin Chait, part 1
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Gavin Chait used Freedom of Information to ask every local authority in the UK to provide data on empty business premises.

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Freedom of Information rights around the world
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Users of the Alaveteli Freedom of Information (FOI) software from around the world explain the FOI laws in their countries.

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Challenges of running Freedom of Information request sites
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In this video, users of the Alaveteli Freedom of Information (FOI) software from around the world explain the challenges of running FOI request sites in their countries.

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Motivations for setting up an Alaveteli Freedom of Information website
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Users of the Alaveteli software from around the world explain their motivations behind setting up their Freedom of Information request sites.

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Advice for those setting up an Alaveteli Freedom of Information site
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Users of the Alaveteli Freedom of Information (FOI) software from around the world give their top tips for setting up a FOI request site.

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Using Pro features: Dashboard and Batch request replies
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View the Alaveteli Pro dashboard, and see what happens when the responses come in from a batch Freedom of Information request to multiple authorities.

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Telling stories with FOI data
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Ilya Siatitsa of Privacy International, Isaac Beevor of Climate Emergency UK and freelance journalist Rosie Taylor explain how to get media coverage for the stories you uncover via FOI.

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Getting the Most from FOI
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Basic tips and trips for ensuring your FOI requests get full and adequate responses.

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Source & manage Freedom of Information data for impactful investigations & campaigns with Alaveteli
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How Alaveteli’s additional features for journalists, campaigners and researchers have been used to support impactful and award winning investigations.

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Regulating Access to Information
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Comparing different systems of regulation that work in the UK, and systems of regulation across Europe.

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A change in the law for school starters in Scotland — through FOI
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The Give Them Time campaign speaks about how requests sent via WhatDoTheyKnow.com helped them get the law changed, so that more children in Scotland can benefit from more time at nursery school.

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Running an Access to Information platform in France: obstacles and success stories
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Samuel Goëta from MaDada speaks about the weaknesses of FOIA in France, how the French Alaveteli platform madada.fr manages them and the first success stories of the platform.

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Watch this space (and pay for it): the misuse of public resources in an election campaign
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In April 2021, Gong used the Alaveteli-powered platform ImamoPravoZnati to unveil misuse of public funds for political campaigns.

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Lost in Europe: deploying the Alaveteli network on a cross-border investigation
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Ten European FOI sites were used in an Netherlands-based investigation, Lost In Europe, into the thousands of children who go missing as they migrate across European borders.

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The FOI Clearing House: an openDemocracy investigation into FOI at the heart of government
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Jenna Corderoy discusses her investigations into the Clearing House, a unit within the UK Cabinet Office that “advises on” and “coordinates” FOI requests referred by government departments.

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What can you do with FOI in the UK?
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Short workshop on some of the things that have been made possible through UK FOI requests.

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How to use FOI in the UK
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Workshop presentation on using FOI in the UK.

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Dashboard and Batch request replies on Alaveteli Pro
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View the Alaveteli Pro dashboard, and see what happens when the responses come in from a batch Freedom of Information request to multiple authorities.

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Making and sending a batch request using Alaveteli Pro
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See how to make a batch Freedom of Information request to multiple authorities, using the Alaveteli Pro service.

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Responding to and managing an FOI request with Alaveteli
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What an authority sees when they receive your FOI request, how they can respond and how the request-maker can manage a response once it is received.

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How to make an FOI request using Alaveteli
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A short video walk through of making an FOI request.

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Civic Tech in Hostile Environments – how can we thrive in challenging contexts?
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Globally, the civic tech community faces challenges from working in hostile environments, from facing everyday government resistance to operating in conflict and post-conflict societies. In this surgery, we discussed some of the common challenges and how we can support each other in solving them.

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Learning from climate action – how can civic tech drive impactful societal change?
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Through the lens of climate action, we discussed the opportunities and challenges in using civic tech to encourage people to change and coordinate their behaviour in ways that can cause significant changes in society.

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Storytelling and reach: how can we amplify our successes beyond the civic tech community to evidence our impact through mainstream channels?
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During this Surgery, we discussed the challenges of amplifying civic tech projects and their successes through mainstream channels with practitioners from across the world, as well as their solutions and ideas to tackle these.

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Ensuring civic tech is accessible – how can we lead and popularise best practice?
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Civic tech tools must be accessible and inclusive if they are to truly help everyone. Practitioners from across the world share the challenges and their solutions and ideas to tackle these.

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Public-private collaborations – how can civic tech work effectively with public and private institutions?
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A global panel mulls over the challenges of working on private-public civic tech projects, as well as their solutions and ideas to tackle these.

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Visualising the future: how 3D imaging helps residents understand proposed changes
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One of the key barriers to housing development is public understanding of development proposals and the true impacts these might have. Improving understanding of development proposals is as important as improving the user experience and opportunity to participate in the planning process.

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Disfactory: mapping and reporting illegal factories in Taiwan
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Disfactory is a crowdsourcing platform that enables citizens to report illegal factories on farmland in Taiwan, aiming to decrease pollution and accidents.

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Digital champions: community led development monitoring in Tanzania
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Crowd2Map trained first time smartphone users in the Serengeti District to map their communities and help protect girls from female genital mutilation.

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Open data for local self governance: learnings from five Ukrainian cities
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How to improve data and assets governance at the local level, how digitalisation can allow access to public information and the development and launch of (geo)information systems.

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What are the effects of OpenStreetMapping on the mappers themselves?
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Generally, contributing to OSM’s mapping is regarded as a form of volunteer service. However, recent analyses suggest that experience of mapping could be as important as the data contributed.

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#PlanTech and the geospatial ecosystem
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Citizen Space Geospatial incorporates interactive mapping and geospatial data throughout the digital engagement process — and it will have broad-reaching implications for the field of public participation.

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Engaging for the future: what do the public want from engagement, and how can digital deliver?
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What are the barriers preventing people from engaging in planning? How do people want to participate? What does good and effective engagement look like?

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Leave no-one behind: overcoming hurdles to online citizen assemblies
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FutureGov was commissioned by Blackpool Council to deliver a neighbourhood assembly on climate change. But Blackpool’s population is in the top 10% most deprived in England, and they had to recognise that there were significant barriers to online participation.

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It takes two: when citizens and Congress Members deliberate online
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Researchers invited 150 constituents that were representative of the district to a week-long, single topic, online forum with their Member of Congress.

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Don’t build it: a practical guide for those building civic tech
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Lessons learned from four years spent building Grassroot, a civic technology platform in South Africa.

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Understanding the small hurdles that block community engagement, with behavioural design
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Across South Africa, municipalities recognise that community engagement in local policy-making is crucial for effective governance, but they nonetheless struggle with low and unrepresentative participation.

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Our COVID consultation journey: from a small initiative to the desk of the president
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What should the post-COVID world look like? Civocracy wanted to find out about the hopes and dreams of the French public — but also, what they were willing to sacrifice to make the change happen.

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How AfricanLII saves its users $100million a year
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Research findings that demonstrate how the African Legal Information Institute (AfricanLII), through the free, online, provision of legal information have achieved significant, positive, social, legal, and financial impacts for their users.

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Keeping track of open data in times of political change
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Latin America is experiencing a significant change in terms of government and citizen relationships as well as changes in government administration due to the electoral cycle in the region.

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Civic tech vs. illicit pharmacies
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Code for Pakistan partnered with the Health Department to curb malpractices within the pharmaceutical industry, digitising and automating the license issuing, tracking and renewal process.

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Find that charity: a tool to help find charities and improve charity data
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A big part of publishing high quality grants data is having good organisation identifiers. 360Giving helped develop “Find that Charity”, a tool for finding non-profit organisations.

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Civic tech for smartphone beginners: is the future binary?
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As real-time data becomes increasingly important for decision-making, Integrity Action‘s DevelopmentCheck tool pushes those in positions of authority to deliver better public services and infrastructure projects.

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How to monitor emergency procurement with open data: lessons from 12 countries
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Unprecedented times call for quick decisions, and the pandemic saw governments around the world implementing emergency procurement measures.

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A change in the law for school starters in Scotland — through FOI
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The Give Them Time campaign used Freedom of Information requests, sent via WhatDoTheyKnow.com, to get the law changed, so that more children in Scotland can benefit from more time at nursery school.

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Running an Access to Information platform in France: obstacles and success stories
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Open data in France looks somewhat like the leaning tower of Pisa: a beautiful building (open data is mandatory by law), but weakened because its foundations (the Freedom of Information Act) are in bad shape.

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Regulating Access to Information
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mySociety discusses their work comparing different systems of regulation in place within the UK’s devolved nations, and share parts of their upcoming research comparing systems of regulation across Europe.

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Watch this space (and pay for it): Alaveteli-driven exposure of the misuse of public resources in an election campaign
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Quaint footage of seaside towns and villages, and boasts about successful projects, in fact concealed a misuse of public resources for the purposes of incumbents’ campaigns.

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Lost in Europe: deploying the Alaveteli network on a cross-border investigation
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Ten European FOI sites were used in this Netherlands-based investigation into the thousands of children who go missing as they migrate across European borders.

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The FOI Clearing House: an openDemocracy investigation into Freedom of Information at the heart of government
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The Clearing House is a unit within the UK Cabinet Office that “advises on” and “coordinates” FOI requests referred by government departments.

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Digital tools for democracy: what’s been built and where are the spaces?
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Alex Parsons, the Research Associate at mySociety, gives an overview of tools for democracy as things stood in 2020.

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What role for Civic Tech (and data) in mitigating the climate crisis?
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We know that civic technology can do things such as help citizens hold their representatives to account; present data and information about policy and decision making in more accessible ways; and get information to the right people. The next crucial step is to understand how this wealth of skills, experience and tools can be used in the most beneficial way to mitigate the climate crisis.

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Digitising parliaments: it took a pandemic
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Things that once were deemed by governments as impossible or not important enough – like remote voting – have become a reality in parliaments across the world since the emergence of COVID-19.

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Open data: essential, not just ‘nice to have’
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Would societies around the world be better able to respond to the pandemic, if more or better open data were freely available?

That was the question put to this expert panel, in the first in our series of online TICTeC Seminars.

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From citizens to data points: the datafication of citizen engagement
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Technologies such as constituent databases are helpful for collecting, storing, and analysing constituent communication, but they promote the datafication of citizen information.

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Pledge trackers as catalysts for accountability
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Transparency International UK’s Promise to Practice project tracks and advocates for the implementation of governments’ anti-corruption commitments made at the 2016 London Anti-Corruption Summit.

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Accountability through petitions: elections 2019
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Could a shift to digital accountability happen, if candidates are exposed to local and national petitions?

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What does the African feminist future of civic technology look like?
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Women and sexual minorities are frequent victims of online gender-based violence. But we are yet to fully understand the impact that this has on women across Africa, and on how they access civic technology.

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How we failed to build an online deliberation tool: experience from Taiwan
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g0v began as a hacktivist group, and went on to shape Taiwan’s digital policy. One project sought to increase online civic participation. Who could be better positioned to do this work? But things didn’t go as smoothly as anticipated.

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Openly available air quality data: not just blue-sky thinking
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OpenAQ and a community of open data lovers set out on a mission, guided by the simple question: what if all the world’s air quality data were openly available?

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Making law freely available online: evidence from sub-Saharan Africa
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Results of a 2019 mySociety research paper examining the usage and impact of Legal Information Institution (LII) websites in sub-Saharan Africa

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Fireside chat: Hollie Russon Gilman
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Hollie Russon Gilman is particularly interested in revitalising American democracy, local innovation, and the opportunities and challenges of digital technologies to enhance governance and public policy.

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How to last in civic tech (especially now)
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Of the many live organisations listed in the Civic Tech Field Guide, only about 75 are more than ten years old. What are the factors that bring about such organisational longevity?

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Future of tech and democracy at the city of Reykjavík
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Sigurlaug Anna Jóhannsdóttir is a Democracy advisor at the City of Reykjavik Council in Iceland.

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Lessons learned from building democracy’s database
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Hear about ten years of successes and failures in gathering local legislative district and elected official data for the Cicero database project, as well as details about the impacts this data has had on hundreds of users.

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Transforming an industry through FOI
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In Germany, there’s no requirement for eateries to display food safety ratings, and no publicly accessible register. FragDenStaat’s FOI campaign ‘Pot Secret’ rallied members of the public to request food safety reports from their local authorities.

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Changing a constitution
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Constitutional revision has been a long running theme for Iceland in recent years. Now they’ve been through a wide-ranging public consultation on changes to the nation’s constitution.

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Technology and public participation in constitution making
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An overview of efforts to deploy technological tools in bottom-up constitution making initiatives.

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Keynote: Nanjala Nyabola
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A key theme for Nanjala is the effect that technology is having on politics — in her home country of Kenya, but also across Africa and globally.

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So you’ve declared a Climate Emergency. Now what?
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Notes from an inspiring panel featuring representatives of the Green Party, FutureGov, Hubub and Friends of the Earth.

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Taking back control: why community power matters to our economy and society and what gets in its way
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Looking at four intersecting crises hitting deprived areas of the UK. A slide deck.

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Enabling local people to participate in the design of civic and public life
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Looking at two projects which used civic tech to better engage with public: design services to be used by local people; and collecting opinions about autonomous vehicles. A notes document.

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Automating environmental impact analyses to improve urban planning in New York City
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In New York, development proposals that increase density are required to assess the environmental impact of that increase. A slide deck.

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Creating a cross-local government user research plan
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A slide deck, in which Hackney and Croydon Councils present experimental approaches to user research.

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How GOV.UK common platforms are helping local authorities transform services for their residents
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Sharing components across different areas has helped GOV.UK make efficiencies in processes such as online payments. A slide deck.

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Digital tools to connect those facing homelessness with the support they need
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Notes from a presentation about Proxy Address, which provides stable addresses for those facing the instability of homelessness.

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Using machine learning to identify food bank dependency early
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Data scientists worked with a foodbank in Huddersfield to understand whether they could predict which customers are most likely to be in need of future support, so that they could intervene early. A notes document.

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The impacts of civic tech for elections in the UK
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An overview of the work of Democracy Club, which leads a huge effort in crowdsourcing data every time there’s a UK election. A slide deck.

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Civic tech to empower democracy and increase civic engagement: local examples from the US
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Learn how US civic tech organisations are deploying a variety of means to get citizens engaged.

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Beyond open data: how the Housing Data Coalition develops actionable, community-centered services
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Notes from an engaging presentation on how quantitative data changed housing reform law in New York.

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The impact of data-enabled innovation in local public services in the UK
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How the Open Data Institute encouraged take up of their toolkit for data-informed policy development by local councils. A notes document.

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What role can digital technologies play in citizen participation?
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Panelists from the UK’s Department for Digital, Culture Media & Sport, FutureGov, Westminster University and Involve discuss how civic tech can foster citizen engagement. Notes document.

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mySociety research: evidence and impact
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TICTEC Local 2019 was kicked off with an overarching look at the meaning, evidence and impact of local digital. Slide deck.

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Preventing abuse on Facebook during the 2018 US midterm elections
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A behind-the-scenes look at how Facebook attempted to identify and combat coordinated attempts at manipulation and voter suppression on their platform.

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The impact of civic technology in Latin America
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Panel discussion. With examples from Latin America used as a starting point, insights are applicable for civic tech practitioners around the world.

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Engagement metrics for social impact
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A workshop exploring how to develop better metrics that can serve organisational missions, using two technology platforms for civic engagement.

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Is that grant working? Citizen monitoring in Nepal
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Sindhupalcheck was an intervention that engaged citizens to monitor a house reconstruction programme in Nepal. How impactful was it?

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The civic tech ecosystem in Nigeria
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Mapping the organisations in the accountability and civic tech space in Nigeria to identify strengths, weaknesses, opportunities and threats – and areas for collaboration.

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The impacts of OpenSCHUFA on credit scoring transparency in Germany
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OpenSCHUFA, took data donated by the public, and reverse engineered the algorithms of Schufa, Germany’s credit rating system.

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When civic tech matures: the issues that arise in long-running projects
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Running Civic Tech websites over a long period of time brings some unique challenges, not all of which are foreseeable when setting out.

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The legal story of g0v.tw
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Legal frameworks have been a vital factor in g0v’s development, from the free software community to Creative Commons licenses, open data and open government — and each provided a framework that was fundamental to g0v’s own success.

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Decidim and the Municipal Action Plan in Barcelona: co-producing and auditing public policy through a political network
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Decidim.barcelona enabled an online/offline process for the Municipal Action Plan of Barcelona, the roadmap for the government’s public policies.

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Same process, different outcomes: mapping participatory budgeting in France
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What’s the difference between Brazil and France? The degree to which participatory budgeting has changed citizen engagement.

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Participatory budgeting: the opportunities and limitations of what civic tech can do
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A deep dive into whether, and how, technologies can enhance the unique value proposition of participatory budgeting initiatives.

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Not all promises are equal: towards better promise trackers
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Typically, parties make hundreds of campaign promises. Some are hugely significant to the result of elections; others hardly mentioned. Despite this, Promise Trackers currently treat all promises equally.

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Identifying checkable claims with machine learning
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Full Fact have developed a tool which can separate sentences containing claims from those that do not. This accelerates the process of fact-checking.

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The civic tech timeline: a recent history
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The Civic Tech Field Guide has collected and mapped hundreds of civic tech initiatives. The result is a comprehensive timeline demonstrating over a decade of growth in our field.

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The state of open data: research findings
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Key findings from the report (published in May 2019) and in particular, how they can be useful for the civic tech community.

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The quest for an internet that serves us
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The Internet Health Report tells a collaborative story of how the internet is — and isn’t — a resource for good. Issues range from privacy to connectivity, to online harassment and the economics of online platforms.

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The state of civic tech and gov tech in France
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The influences and tensions that shape the civic tech ecosystem, using local governments as a case study to see how tools are used and perceived by public institutions.

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Digital democracy as a response to the gilets jaunes
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French MP Paula Forteza joins the dots between the discontent shown by the gilets jaunes demonstrators, and the increased empowerment fostered by participatory democracy tools.

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Participatory budgeting in Paris
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Every year, the city of Paris puts aside 100 million Euros to fund projects chosen by its own inhabitants.

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Being unsocial on social media: the implications for civic and political engagement
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The phenomena of political filtering and unfriending on social media, and their civic and political implications in an international context.

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Learning from setbacks: Civocracy and citizen consultations
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During development of Civocracy, expectations were high: however, at launch, the anticipated impact was found to be disappointingly lacking.

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What holds government back from helping civic tech projects scale?
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Classifying some of the factors that are holding back efficient public-private partnerships in civic tech, and looking at the feasibility and impact of some mitigation strategies.

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Scaling civic tech impact through the Open Government Partnership
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One of the key challenges facing civic tech initiatives is scaling: they often fail to achieve their full impact potential — not due to design issues, but a lack of an effective dissemination and scaling platform.

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Funding impactful civic tech in Latin America
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Fundación Avina worked with researchers to try to understand the evolution and impact of civic tech projects and the organisations that lead them.

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The Open Government Partnership Multi-Donor trust fund: research on the impact of open government and participatory democracy
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The OGP and several partners established a funding mechanism, the OGP MDTF, to expand research activities in the areas of open government, public participation, and civic tech.

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Developing an urban barometer
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The urban barometer, uses digital technologies to engage with citizens and provide evidence on subjective aspects of wellbeing to guide policy makers

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Evaluating the impacts of voter information campaigns
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What makes effective content; what are the best methods of communication; and how best to evaluate impact on voter information, behaviour, and candidate response?

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Fostering democractic societies to fight platform populists: the Brazilian experience
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The keynote of TICTeC 2019 and an inspiring look at what citizen-led activism and direct engagement can achieve – even when things look hopeless.

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Inclusive governance: bringing all voices on board for the design and delivery of policies and public services
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Technology has brought many opportunities to change the way that governments and citizens can interact – but it has also brought challenges.

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Impacts of discussion platforms for young people
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Two million young people from Yemen, Libya, Egypt, DRC, Burundi, Mali and China engage in Citizens’ Voice online communities where they share diverse viewpoints in a safe, alternative civic space.

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Questioning impact: what if you find it lacking?
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What happens when a seemingly successful initiative starts to question its Theory of Change?

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Empowerment of women through civic tech in Kosovo
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This research looks at grassroots programmes in Kosovo, which teach young women advanced ICT skills and the use of Open Data.

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Investing in the future of civic tech
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A panel of funders dig in deep to the question of what grantmakers want to see before they invest in civic tech.

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Civic tech impact: what doesn’t work?
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This workshop provided space to explore a less talked-about side to civic tech: the very real barriers to long-term impact.

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When civic tech collaborates with government: what works?
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In countries with more autocratic governments, traditional models are not effective at improving institutional performance, and impact on citizens is often very limited. ePaństwo are testing new models and already seeing promising outcomes.

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How volunteers engage with government
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Volunteers drive a large proportion of civic tech activity around the world. The community organisation efforts of the Code for America network have exponentially increased the influence and impact of civic tech ideals and reshaped public expectations and government culture.

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Seeing like a state: lessons from building an open data support team
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Technologiestiftung Berlin started with the hypothesis that the main obstacle for progress in Open Data was a lack of digital expertise in government. This turned out to be wrong.

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Cloud – is it just pie in the sky?
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Slide deck running through the benefits of hosting in the cloud.

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Council as a platform: supporting the civics
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How do you effect the fundamental rethink from service user to service provider? Slide deck.

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Using tech and data to provide better support for new parents
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Shift discover that by removing judgement, online platforms become more accessible. Slide deck.

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Fixing the plumbing
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MHCLG share how they are helping Local Government to ‘fix the plumbing’, by putting the basics in place now — and quickly. Slide deck.

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Revealing the hidden patterns in local democracy
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New ways to look at the world, with data. This presentation included some beautiful charts for those who love data visualisation. Slide deck.

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The Consul project for citizen participation
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Consul’s participation software is used by 90 governments in 18 different countries, giving citizens a voice in decisions about their own neighbourhoods. Slide deck.

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FamilyStory: how technology can better support children’s services
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Better design for the case management systems used by social workers. Slide deck.

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Overview of The Deal
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Wigan are trying something new: a contract between residents and the council as both sides strive for a better borough. Side deck.

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Making responsible tech the new normal
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Following Martha Lane Fox’s keynote speech, Doteveryone asks how we can foster collaborations between policy makers, civil society and the tech industry to ensure responsible tech becomes the normal.

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Donor forum: good practices to support civic tech
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A discussion between donors and civic tech organisations, to surface trends within the civic tech movement, explore shared objectives of scaling, and become sustainable.

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Citizen participation in Rome
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Roma Capitale expects not only to boost innovation policies at local level but also to improve the civic approach to the city.

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Five years of Citizen Budget: an impact assessment
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With over 120 Citizen Budgets implemented across North America, Open North have undertaken research on the impact of the tool in different cities.

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Strengthening civic participation in Paraguay through online technology
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Lessons learned from implementing civic engagement processes using web-based platforms for citizens to share ideas for innovating public services and urban plans.

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Exploring sense of community for online citizen engagement
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What value is created through online citizen engagement by using the community psychology Sense of Community theory to examine the behavioural aspects of eParticipation?

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Two heads are better than one: working with governments
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Governments have a wealth of knowledge about the needs of their citizens. Civic tech organisations often have innovative technologies that can meet those needs.

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Responsible technology as the new normal
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Martha Lane Fox on what it means to make technology responsible, at every step of the process: the way it’s developed, the way it works for users and its impact on society.

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Words from Google: supporting the civic tech ecosystem
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Google’s commitment to the civic tech field, outlining why the search engine giant believes it to be of such critical importance in the current age.

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Experience in supporting developing data literacy and increasing data usage
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A conversation about partnerships, culture, capacity and peer review.

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Publish What You Pay: the Data Extractors programme
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The PWYP Data Extractors Programme is a global initiative which trains participants to uncover and make sense of extractives data.

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Value for money meets value for many: open contracting and civic participation
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Civic tech that can use open contracting data to save money and improve services generates massive improvements in government spending and quality of life.

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Bridging the civic tech research divide
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A discussion on how to increase the ways that useful knowledge about civic tech gets created, shared, and incorporated into our projects.

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The results matter: assessing technology for service provision
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A platform that allows citizens to send free, anonymous messages to local government officials, reducing the cost and increasing the efficiency of communication about public services.

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Social media vs traditional media in electoral coverage
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Polarisation in social media has become a major concern, with these platforms spreading misinformation, fostering confirmation bias and increasing segregation. But social media can also have a positive effect on democracy.

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Making waves: tech for water in Sierra Leone
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Water in Sierra Leone is a complicated issue. On the one hand, availability is high; on the other, access is unequally distributed. Civic tech can help, but it’s not the whole solution.

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Why do governments publish open data?
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A critical view on government’s motivations for publishing datasets, also exploring how these might translate into better public trust, participation, government accountability and sustainability.

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Civic tech for governmental change
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The appropriation by the government of civic tech tools created a dynamic of change inside government which was largely unexpected.

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Diverting hate speech with simple online tools
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A modified version of iHub Kenya’s Umati project monitored and countered hate speech during the country’s elections of 2015. Learn about the link between events offline and hate speech online, that allow triggers to be identified.

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Democracy as an obstacle to impact: the Nordic race to the bottom in open government
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Despite worldwide recognition as leaders in democratic governance, the Nordic countries have displayed consistent and remarkably similar poor performance in Open Government Partnership implementation.

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Civic tech in Nigeria: what works?
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Before you build internet-dependent civic tech, makes sure your intended audience has good data coverage – and other learnings from Nigeria.

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Knowledge from failure: learnings from the Civic Tech Field Guide
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Discover the four common reasons that civic tech projects fail, gleaned from analysis of 800 tools, apps, platforms, and companies.

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CoFacts: the chatbot that combats misinformation
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CoFacts is a collaborative fact-checking project that combines a chatbot with a hoax database, integrated within LINE, a popular instant messenger app in Asia.

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PISA4U: empowering teachers through online global peer collaboration
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How an online platform brought policy experts closer to the people their recommendations are meant to impact – teachers.

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The problem with impact measurement in civic tech
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Just how meaningful are the various types of impact measurements offered by civic tech startups, really? An honest look at what has value, and what counts for very little.

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Smart cities vs. civic tech: an analysis
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Where is the crossover between civic tech and smart cities – and to what extent can the former, with its years of hard-won experience, shape the latter?

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The Making All Voices Count programme: new lessons about donor-funded civic tech
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The potential and limits of technologies in building democratic and accountable governance; and the extent to which a donor-funded programme like MAVC incentivises a careful, critical, evaluative approach.

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What research has mySociety been doing internally?
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Looking more deeply into the use, and users, of mySociety’s street fault reporting platform FixMyStreet, and the contact-your-representative website WriteToThem.

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Crowdsourcing subjective perceptions of neighbourhood disorder: interpreting bias in open data
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Datasets produced as a result of people’s online activities offer new lines of enquiry in social science, in particular for concepts related to crime and disorder.

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WriteToThem: an analysis
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This paper argues that mySociety’s contact-your-representative service seems not to generate high levels of interactivity between citizens and the elected; and is often used for purposes not intended by its makers nor necessarily appreciated by the elected.

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Design principles for re-engaging disaffected citizens
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This paper assesses the impact of a design process to understand root causes of anti-government populism, and the means of reversing its spread.

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The personal and the public: protecting sensitive data in huge datasets
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Release of a public dataset means treading the balance between utility and protection of individuals. This session explains tools that help with PII detection, and concepts like k-anonymity and l-diversity.

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Design for civic participation
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One of mySociety’s designers takes us through the main civic tech product design lessons he’s learnt while working at the organisation.

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Improving civic discourse on Facebook
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From Facebook’s Civic Engagement team, a presentation considering why and how they promote civic discourse among their vast userbase. A slide deck.

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Blockchain for civic change: can it deliver?
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A panel offers insights into Blockchain, the much-hyped technology, widely heralded as the answer to a vast array of public problems.

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How a crowdsourced FOI campaign improved EU transparency
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Years of FOI requests and appeals finally led to the turning point in Access Info Europe’s quest to open up travel expenses: an online request campaign.

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Bridging the gap between parliament and the people
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How the Centre for Policy Analysis are using technology and multimedia tools to make information on Parliament more accessible for mainstream online audiences.

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Impacts of anti-corruption pledge trackers
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Learn about a tool that had a simple research question at its heart: “What progress has the UK government made in delivering on the anti-corruption commitments made at the 2016 Anti-Corruption Summit?”

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The political construction of accountability keywords: lessons from action-research
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Reflections on the political origins and implications of terms in the accountability field, addressing their invention, translation, appropriation and circulation in different contexts.

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Q&A for “Civic tech for better communities and improved service delivery”
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Over to the audience for questions across the five sessions that made up this strand of TICTeC@Taipei.

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Q&A for “Civic tech for following the money”
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The audience pose questions ta TICTeC@Taipei across the presentations on procurement, contracting and budget tracking.

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TICTeC closing: all you can CHANGE!
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The inspiring wrap-up session from TICTeC@Taipei, with words from representatives of the two organisations that ran the conference, mySociety and g0v.

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Q&A for “Technology for civic participation/engagement”
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Audience questions for the sessions in this section of TICTeC@Taipei, covering participation tech for Taiwan, France and Hong Kong.

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What is civic technology? How and why is mySociety measuring its impacts?
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Dr Rebecca Rumbul presents mySociety’s research projects which strive to evaluate the impacts (both positive and negative) of Civic Technologies in many countries worldwide.

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Struggling democracy: how can civic tech fight against openwashing
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Video footage of TICTeC@Taipei conference session featuring panellists from Open Culture Foundation (Taiwan), Code for Pakistan, Sinar Project (Malaysia), Thai Netizen Network and Code for Japan.

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Taiwan Open Government report release forum
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This discussion, in Chinese, was livestreamed and can now be watched as a video.

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Digital skills training for better citizen participation in France
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Video footage of TICTeC@Taipei conference session by French Digital Agency, a governmental agency overseen by the Ministry for the Economy.

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The impacts of PopVote in Hong Kong
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Sharing the outcomes of a project that experimented with blockchain technologies to make an election process in Taiwan more secure from cyber attacks.

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An analysis of ‘g0v’ for collaborative participation
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g0v is a distributed, civic hacker community in Taiwan. Its members collaborate to bridge the information gap between the government and citizens — and to enlighten and empower citizens to oversee the government.

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Findings of the Taiwan Open Government Report
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Open Culture Foundation finds that there are significant structural issues at stake which, if left unfixed, will leave the concept of Open Government as little more than a beautiful slogan for Taiwan.

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Impacts and challenges of civic tech experiments in India
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Venkatesh Kannaiah speaks about Civic Tech experiments in India, including I Change My City and I Paid A Bribe.

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Impacts of ‘school chooser’ digital tools
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When the sole determinant of which school children attend is their residential address, it can produce a spiral of unequal schooling conditions that are difficult to remedy.

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Participatory city planning with open data and Minecraft in Berlin
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In 2016, the Berlin City Senate released its official 3D city model as Open Data.
The Ideation Lab converted the model to work within Minecraft, a computer game especially popular with children and young adults.

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The impacts of the SmartCity platform
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The Government of Andhra Pradesh aimed to bring 110 cities and towns online, with the goals of improving service delivery to citizens, moving to data-driven governance processes, improving revenues and increasing transparency and accountability.

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Serenata de Amor: tracking Congresspeople’s expense claims in Brazil
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Using data on Lower House representatives’ expense reimbursements, the Serenata de Amor Operation team built an artificial intelligence capable of analysing each expense and rating it for the probability of having broken the law.

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The impacts of open contracting reforms in Ukraine and Slovakia
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Open Contracting Partnership presents evidence of the impact of open contracting reforms from Ukraine, Slovakia and beyond. What do they measure, how and why? What lessons have been learned — and what mistakes were made along the way?

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Impacts of budeshi.ng on Nigerian public procurement
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With Budeshi it was possible to demonstrate to public institutions the benefits of using unique identifiers to link budget and procurement data to public services.

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Impacts of open data standards on transparency tools
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Most open data initiatives assume the provision of data by governments which will be used by a variety of sectors for the good of all. But for some, the promises of Open Data fall far short of the reality.

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Impacts of civic tech projects in Pakistan
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Code for Pakistan’s applications have improved government efficiency and the experiences of hundreds of citizens who interact with government every day.

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Impacts of leak sites
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Leak sites are web-based initiatives which usually employ encryption and anonymisation technologies for concealing the identity of whistleblowers.

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Government led civic technology: successes and challenges
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Increasingly governments are innovating in the civic tech sphere. What are the advantages and disadvantages of citizen-to-government applications implemented by governments themselves?

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How can civic tech reach more people? How can civic tech be more inclusive?
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Examples of technology projects that tackle digital exclusion. As a community, coders and activists must ensure that tools genuinely benefit the communities who need them most.

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Fireside chat: Stephen King, Omidyar Network
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The Omidyar Network is one of the most significant benefactors for those working in Civic Tech. Through the Governance & Citizen Engagement initiative, it supports a broad range of organisations working in the US and around the world.

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Examples of civic technologies and their impacts
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Now that the Civic Technology sector has matured, we can take a step back and assess its worth.

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The interested bystander, in context
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The interested bystander is an individual who is civically aware, but not civically active.

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WhatsApp for better public service delivery
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Governments seeking to harness existing communication trends also must grapple with the additional constraints that come with adapting to these rather inflexible platforms.

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Data collaboratives: an assessment of new ways to use data for civic impact
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While the impact of open government data has become more understood, little is known about the practice, potential and impact of sharing proprietary datasets to solve civic problems.

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Populism, post-truth and fake news: the role of civic tech in the post-fact world
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2017, when we were just getting to grips with the terms ‘fake news’, ‘populism’ and ‘post-truth’.

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Creating new avenues
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Exploring the use of Bootlegger, a synchronous participatory media tool, to capture everyday stories, contributing to the production of a neighbourhood plan.

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Designing for digital democracy
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EngageTech, not just online engagement, is critical for representative democracy. How are governments now designing for digital democracy? Slide deck.

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Discussions and decisions on Decidim: data analysis of Barcelona’s participatory democracy
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Using Decidim Barcelona’s Open Data API to analyse the political process of participatory democracy in the city.

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The state of civic tech: beneath the surface
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Looking beneath the surface at the state of civic tech by tracing the dependency graph — the links between software and its constituent parts.

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The impacts of civic tech… on the people who make it
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When we talk about the impact of civic technology, we tend to look only at the impact on the end users. But what about the impact it has on the makers — the individuals who become creators and change agents?

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Automating feedback – the answer for small civic tech teams?
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We all know it’s crucial, but if you’re a tiny team of developers, it’s hard to dedicate resources to study the impact of your work.

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Designing for monitorial citizenship
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A qualitative meta-analysis of the existing literature and additional original case studies, organising monitorial citizenship tools into thematic groups.

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A democracy of feelings: revolutionising government through digital
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Audrey Tang, Minister for Digital, oversaw Taiwan’s transformation into one of the most open and participatory administrations in the world.

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Randomised control trials: lessons for civic tech
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What have these powerful tools taught us about state capacity, government accountability, and responsiveness? And what does the RCT literature tell us about the use of technology to improve public services and galvanise citizen groups?

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What does ‘relevant open data’ even mean?
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The Global Open Data Index seeks to audit the availability of open government data relevant to civil society. But who is ‘civil society’? And which data is important to what part of civil society?

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Disaster preparedness: a universal tech solution?
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In 2013, the Red Cross’s Global Disaster Preparedness Center (GDPC) developed two smartphone app templates, one for First Aid preparedness and one for Multi-Hazard preparedness.

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RTI platforms as a force for positive change
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RTI (also known as FOI) laws create a new type of relationship between government and civil society. Fumega and Scrollini argue that civil society-led FOI portals have affected RTI regimes in a positive way.

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Look who’s talking
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The Open Government Partnership is perhaps the most prominent international effort to connect citizens and governments through the use of technology.

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Increasing voter knowledge of the ballot with Facebook
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Members of Facebook’s Civic Engagement team run through their democratic bolt-on to the social media site, Voting Plan. A slide deck.

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If you build it, will they come?
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Anna Ścisłowska argues that data is not enough to engage citizens — they need stories, crafted by journalists and analysts.

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Big data platforms for a better politics
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How citizens and campaigns have used the Crowdpac platform in the US, the UK and France, with particular emphasis on the French elections.

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Political matchmaking online: changing the electorate?
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Research into the impact of voting advice applications, which help citizens choose which candidate to opt for, by offering an explicit ranking of viable options.

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Open data for better health service delivery
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Three use cases in Uruguay, Mexico and Peru to show different ways in which Open Data initiatives can contribute to better health service delivery.

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From portal to policy: how open data can be used to achieve policy outcomes
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How an anti-corruption advocacy group in Indonesia uses open data as a tool to influence provincial mining policy.

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Media coverage and elections: tracking news stories on politicians
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First findings from a project to bolster trust in the political system and mainstream media, through the use of transparency.

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(Un)civic tech?
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An overview of the use of technology to enhance democratic processes, highlighting how they have often failed to meet the expectations of their time.

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GovLab demonstrate The Open Governance Research Exchange (OGRX)
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GovLab launch OGRX, an online hub for quantitative and qualitative research on innovations in governance.

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Mobile civic tech: encouraging accountability or increasing inequality?
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Mobile technology has quickly become pervasive in civic tech – but there is much about its impact that we don’t yet fully understand.

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From the funders
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Funders discuss what they look for when choosing which civic tech projects to support.

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The digital divide: why civic tech leaves 3 billion people behind
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The chasm between the digital haves and the have-nots has never been more evident. Are we all missing the point?

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Civic engagement: the paradox of crowdsourcing lies
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Slide deck on which you can read the entire paper.

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Building a national toilet map for the public’s convenience
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Public toilets are essential for the wellbeing, dignity and mobility of many. Here’s how open data helps them. A slide deck.

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ICT and governance in East Africa: preliminary study findings from Kenya, Uganda and Tanzania
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A look at civic tech that has facilitated two-way interaction between representatives and citizens. A slide deck.

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Mapping slacktivism: patterns of low-threshold civic participation on the internet
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Looking more deeply into the impact of low-cost, low-risk online actions. A slide deck.

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It’s there for you now use it: making sure young people see the point of civic tech
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Slides from the Accountability Lab, looking at the challenges around getting young folk to adopt civic tech initiatives.

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The haves and the have nots: is civic tech impacting the people who need it most?
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The digital divide means that a lot of people never even see those fancy civic tech interventions. Looking into the data behind the impact claims.

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Congreso Interactivo, Elegilegi and DEMOS
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Three cases of citizen participation through technology and three different research methods used to understand impact. A slide deck.

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What counts as civic tech success for Africa?
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A donor’s perspective on how to think about impact in the civic tech space in Africa. Slide deck.

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Code for All: comparative models across borders
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Looking at different setups of the volunteer network across the globe. A slide deck.

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Lessons from Mexico: what works in public sector innovative and civic technology
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How do you make the Mexican government become a platform for innovation? Running through Reboot’s theory of change and outcomes. A slide deck.

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Approaching research as a small team of developers
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The OpenAustralia Foundation run seven projects with just three full time and one part time staff. When do they find time for research?
Slide deck with speaker notes.

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The politics of civic tech platforms
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Civic tech started as an idea that became a community that became a buzzword. Now, it is a market.
Slide deck.

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The sociodynamics of online political behaviour: the case of lapetition.be
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When 90% of a petition site’s users are ‘lurkers’, it is harder to claim outcomes are representative. Slide deck.

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The Viewpoint project: engaging a disenfranchised community with street tech
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What can you do when residents are suffering from ‘consultation fatigue’, with a low sense of efficacy due to lack of change? A slide deck.

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It starts with a click
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Civics through the lens of efficacy. What can individuals do to influence their communities, their societies and their nations?

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Opportunity and threat: experimenting with Mzalendo
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Research on how to obtain more users, what information appeals to those users, and how to prompt them to engage with their institutions and politicians on issues that matter to them.

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TICTeC2015 Keynote: ‘Hey! It’s time to check your tech’
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What if your civic tech had no impact in the real world? Dr. Boulianne talks us through an analysis of more than 80 studies, because isn’t it time we checked that the internet actually has an effect on civic and political life?

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Election Violence Tracker, Nigeria
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A TICTeC Labs grant allowed PolicyLab Africa to launch this project, an open-source reporting tool that enables citizens to document and report violent incidents during Nigeria’s elections.

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Training for Civic Tech Organisations on storytelling and reach
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Using a TICTeC Labs grant, Fundación Multitudes created a training course for civic tech organisations in how to get stories about their projects and successes into the mainstream media.

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Data Quality course
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Produced thanks to a TICTeC Labs grant, this course provides users with a practical introduction to accessing good data and evaluating the quality of data. Available in French too: https://lms.opennorth.ca/catalog/info/id:195

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Chilean institute harnesses digital platform to engage young people as change agents
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Produced thanks to a TICTeC Labs grant, this case study documents how the Chilean government’s National Youth Institute used a digital platform, CitizenLab, to get young people involved in policy making.

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Participation must be designed to ‘leave no one behind’: Argentina case study
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Produced thanks to a TICTeC Labs grant, this case study documents how Rosario municipality makes their digital participatory budgeting tools accessible to individuals with visual disabilities.

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In China, popular social media platform is harnessed to increase participation
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Produced thanks to a TICTeC Labs grant, this case study documents how China’s Participation Center developed a “mini app” for the popular WeChat platform, and grew the number of participatory budgeting users in Chengdu city to more than 3 million.

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Digital platform and training boost participation in rural Kyrgyzstan
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Produced thanks to a TICTeC Labs grant, this case study documents how the World Bank worked with the government to empower local communities to make decisions, facilitated by a digital platform.

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Accessibility ABCs: A practical toolkit for the global civic tech community
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Produced thanks to a TICTeC Labs grant, this guide is meant to be a resource to support the global civic tech community to make their work more accessible. It is available in Arabic, Spanish, French and English.

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Accessing quality information for civic tech success: how can we overcome barriers to accessing good data and documentation?
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Practitioners from around the world discuss the challenges of accessing quality data and information for civic tech projects, as well as their solutions and ideas to tackle these.

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Civic Tech for better communities and improved service delivery: Q&A
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Questions from the audience, answered by the panel at TICTeC@Taipei.

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Civic tech for following the money: Q&A
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The audience put questions to the panel at TICTeC@Taipei.

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Technology for civic participation/engagement: Q&A
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Questions from the floor for this TICTeC@Taipei session’s panelists.

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Digital tools for democracy: what’s been built and where are the spaces?
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An overview of what tools existed for democracy in 2020, by mySociety’s researcher Alex Parsons.

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Creating a live map of empty commercial spaces in London & findings from ‘Act Local: Empowering London’s neighbourhoods’ research
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Putting the capital’s unused commercial properties to use as ‘meanwhile spaces’. Slide deck.

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Seeing like a state: lessons from building an Open Data support team
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The ODIS project started with the hypothesis that the main obstacle for progress in Open Data was a lack of digital expertise in government. This turned out to be wrong.

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