Recent developments at Facebook and X have shown the need for 'civic social media' platforms — thriving and trusted digital meeting spaces that allow communities to safely meet, without economic exploitation or the fear of harassment. What does it take to design and manage such sites? In this TICTeC 2025 presentation by Eva Oosterlaken (Futurall / Amsterdam University of Applied Sciences), hear an overview of civic social media use cases, the implications for public organisations, a series of design principles to actualise them, and a peek into the future by means of a road map.