Making waves: tech for water in Sierra Leone
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Water in Sierra Leone is a complicated issue. On the one hand, availability is high; on the other, access is unequally distributed. Civic tech can help, but it’s not the whole solution.

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The results matter: assessing technology for service provision
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A platform that allows citizens to send free, anonymous messages to local government officials, reducing the cost and increasing the efficiency of communication about public services.

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Value for money meets value for many: open contracting and civic participation
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Civic tech that can use open contracting data to save money and improve services generates massive improvements in government spending and quality of life.

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Strengthening civic participation in Paraguay through online technology
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Lessons learned from implementing civic engagement processes using web-based platforms for citizens to share ideas for innovating public services and urban plans.

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Five years of Citizen Budget: an impact assessment
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With over 120 Citizen Budgets implemented across North America, Open North have undertaken research on the impact of the tool in different cities.

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Citizen participation in Rome
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Roma Capitale expects not only to boost innovation policies at local level but also to improve the civic approach to the city.

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Overview of The Deal
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Wigan are trying something new: a contract between residents and the council as both sides strive for a better borough. Side deck.

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FamilyStory: how technology can better support children’s services
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Better design for the case management systems used by social workers. Slide deck.

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The Consul project for citizen participation
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Consul’s participation software is used by 90 governments in 18 different countries, giving citizens a voice in decisions about their own neighbourhoods. Slide deck.

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Revealing the hidden patterns in local democracy
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New ways to look at the world, with data. This presentation included some beautiful charts for those who love data visualisation. Slide deck.

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Fixing the plumbing
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MHCLG share how they are helping Local Government to ‘fix the plumbing’, by putting the basics in place now — and quickly. Slide deck.

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Using tech and data to provide better support for new parents
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Shift discover that by removing judgement, online platforms become more accessible. Slide deck.

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Council as a platform: supporting the civics
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How do you effect the fundamental rethink from service user to service provider? Slide deck.

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Cloud – is it just pie in the sky?
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Slide deck running through the benefits of hosting in the cloud.

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The impact of data-enabled innovation in local public services in the UK
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How the Open Data Institute encouraged take up of their toolkit for data-informed policy development by local councils. A notes document.

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Beyond open data: how the Housing Data Coalition develops actionable, community-centered services
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Notes from an engaging presentation on how quantitative data changed housing reform law in New York.

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Using machine learning to identify food bank dependency early
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Data scientists worked with a foodbank in Huddersfield to understand whether they could predict which customers are most likely to be in need of future support, so that they could intervene early. A notes document.

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How GOV.UK common platforms are helping local authorities transform services for their residents
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Sharing components across different areas has helped GOV.UK make efficiencies in processes such as online payments. A slide deck.

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Creating a cross-local government user research plan
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A slide deck, in which Hackney and Croydon Councils present experimental approaches to user research.

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Taking back control: why community power matters to our economy and society and what gets in its way
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Looking at four intersecting crises hitting deprived areas of the UK. A slide deck.

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So you’ve declared a Climate Emergency. Now what?
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Notes from an inspiring panel featuring representatives of the Green Party, FutureGov, Hubub and Friends of the Earth.

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Keynote: Nanjala Nyabola
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A key theme for Nanjala is the effect that technology is having on politics — in her home country of Kenya, but also across Africa and globally.

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Future of tech and democracy at the city of Reykjavík
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Sigurlaug Anna Jóhannsdóttir is a Democracy advisor at the City of Reykjavik Council in Iceland.

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How we failed to build an online deliberation tool: experience from Taiwan
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g0v began as a hacktivist group, and went on to shape Taiwan’s digital policy. One project sought to increase online civic participation. Who could be better positioned to do this work? But things didn’t go as smoothly as anticipated.

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Regulating Access to Information
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mySociety discusses their work comparing different systems of regulation in place within the UK’s devolved nations, and share parts of their upcoming research comparing systems of regulation across Europe.

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Civic tech for smartphone beginners: is the future binary?
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As real-time data becomes increasingly important for decision-making, Integrity Action‘s DevelopmentCheck tool pushes those in positions of authority to deliver better public services and infrastructure projects.

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Our COVID consultation journey: from a small initiative to the desk of the president
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What should the post-COVID world look like? Civocracy wanted to find out about the hopes and dreams of the French public — but also, what they were willing to sacrifice to make the change happen.

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Understanding the small hurdles that block community engagement, with behavioural design
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Across South Africa, municipalities recognise that community engagement in local policy-making is crucial for effective governance, but they nonetheless struggle with low and unrepresentative participation.

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Engaging for the future: what do the public want from engagement, and how can digital deliver?
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What are the barriers preventing people from engaging in planning? How do people want to participate? What does good and effective engagement look like?

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Public-private collaborations – how can civic tech work effectively with public and private institutions?
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A global panel mulls over the challenges of working on private-public civic tech projects, as well as their solutions and ideas to tackle these.

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Government led civic technology: successes and challenges
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Increasingly governments are innovating in the civic tech sphere. What are the advantages and disadvantages of citizen-to-government applications implemented by governments themselves?

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Impacts of civic tech projects in Pakistan
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Code for Pakistan’s applications have improved government efficiency and the experiences of hundreds of citizens who interact with government every day.

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Impacts of budeshi.ng on Nigerian public procurement
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With Budeshi it was possible to demonstrate to public institutions the benefits of using unique identifiers to link budget and procurement data to public services.

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The impacts of open contracting reforms in Ukraine and Slovakia
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Open Contracting Partnership presents evidence of the impact of open contracting reforms from Ukraine, Slovakia and beyond. What do they measure, how and why? What lessons have been learned — and what mistakes were made along the way?

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Serenata de Amor: tracking Congresspeople’s expense claims in Brazil
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Using data on Lower House representatives’ expense reimbursements, the Serenata de Amor Operation team built an artificial intelligence capable of analysing each expense and rating it for the probability of having broken the law.

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The impacts of the SmartCity platform
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The Government of Andhra Pradesh aimed to bring 110 cities and towns online, with the goals of improving service delivery to citizens, moving to data-driven governance processes, improving revenues and increasing transparency and accountability.

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Civic tech for following the money: Q&A
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The audience put questions to the panel at TICTeC@Taipei.

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Civic Tech for better communities and improved service delivery: Q&A
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Questions from the audience, answered by the panel at TICTeC@Taipei.

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Q&A for “Civic tech for following the money”
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The audience pose questions ta TICTeC@Taipei across the presentations on procurement, contracting and budget tracking.

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Q&A for “Civic tech for better communities and improved service delivery”
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Over to the audience for questions across the five sessions that made up this strand of TICTeC@Taipei.

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