Accessibility ABCs 2: What do we mean by accessibility?

Illustration of a person in a wheelchair, wearing a blue jumper, black trousers and black shoes, and using a laptop. Orange background.

Different references may use different definitions. In this guide, our scope is simple:

Accessibility means that people can do what they need to do in a similar amount of time and effort as someone that does not have a disability.

A digital service is accessible when as many people as possible regardless of disability, device, locale, or other differentiating factors can use all its features and content.

Diagram of text boxes and arrows indicating that more independence leads to less frustration and more flexibility leads to fewer barriers.

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Previous: Understanding your audience
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