Professor / Co-founder
Universidad Autónoma de Tamaulipas, Mexico
19 Mar 2019, 11:45 a.m.
· Room D (Chateau)
The US city of San Antonio receives an average of 2,000 calls daily, on a variety of non-emergency issues such as potholes, stray animals and graffiti.
A new mobile app, 311SA, utilises gamification and user centred design to replace a previous, poorly-performing solution. Jose explores to what extent civic engagement can be improved through good design and user incentivisation, and how such improvement can best be measured.
The Civic Tech conference that plugs a gap in debate, networking and research between practitioners, commentators, academics and funders of civic technology.
Paris photo by Joe Parks
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