March 19, 2019, 3 p.m.
Room D (Chateau)
Civocracy is a Civic Tech platform that enables local governments to run more effective and efficient citizen consultations. During development, expectations were high: however, at launch, the anticipated impact was found to be disappointingly lacking.
For the tool and its government clients to have real-world impact, users needed to be given not just a digital interface, but also some understanding around the topics in hand.
Benjamin discusses three ways in which Civocracy adapted their technology and business model to ensure this happens: training and education, an optimised user experience, and integrated analytics.
The results have been transformative.
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Paris photo by Joe Parks
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